Powerbikes Returns Policy

If you are not completely satisfied with your purchase you can return it up to 365 days after date of purchase. *Terms & Exemptions Apply.

If you wish to return your product for any reason please contact us by phone or email. We will happily arrange the courier collection for you. 

We will accept returns up to 365 days from receipt so long as the item is in the original packaging and in original, as new/unused, saleable condition.* 

For unwanted products to be retrned to us you will need to pay for the courier. £35 for bikes, £14.99 for conversion kits and £4.99 for other products. 

If your product needs to be returned for a warranty issue we will handle all shippings costs.

*We will accept returns on all products for up to 365 days except motorbikes and mopeds for which the return period is 14 days. For these items it will be the customers responsibility to return them to the store in as new/unused, salable condition.

 

Please fill out and return the Returns Form with your item.


Please note that for hygiene reasons we cannot accept returns for undergarments if they have been worn. We understand that you would like to try on clothes for fit but when doing so please wear some form of clothing underneath. Otherwise it can be a very grim process for our returns staff to inspect and no refund can be given.
Once your product has been received at Powerbikes it will be inspected before a refund can be given. A refund can only be given once goods have been inspected so there may be a small delay in the refund being paid.

 

Motorbikes and mopeds can only be returned within 14 days of original order.